Welcome to Think Digital CRM. We are committed to protecting the privacy and security of all users, including our employees, managers, administrators, and clients. This Privacy Policy outlines how we collect, use, and protect your data within the CRM platform.
1. Information We Collect
To effectively manage our operations, human resources, and client services, we collect the following types of information:
- Employee Data: Attendance records, leave requests, payroll and salary information, profile details, and performance metrics via tasks and daily worksheets.
- Client Data: Company details, contact information, service subscriptions, domains, hosting records, and invoicing history.
- Project & Task Data: Project assets, task assignments, progress reports, and related communications.
- Recruitment Data: Candidate profiles, interview schedules, task submissions, and hiring pipeline statuses.
2. How We Use Your Information
The information collected is used exclusively for internal management and service delivery purposes, including:
- Tracking project progress and assigning tasks efficiently across teams.
- Processing HR operations such as attendance monitoring, leave approvals, and salary generation.
- Managing client portfolios, processing payments, and generating invoices.
- Facilitating secure communications and notifications regarding tasks and support tickets.
3. Data Protection and Access Control
We employ robust security measures to ensure that your data is protected against unauthorized access. Access to data within the CRM is strictly governed by Role-Based Access Control (RBAC):
- Administrators: Have full oversight to manage the system securely.
- Managers: Can view and manage data pertaining only to their assigned departments and teams.
- Employees: Can access their personal HR data, assigned tasks, and relevant project details.
- Clients: Have restricted access to view only their own invoices, support tickets, and project tracking dashboards.
Additionally, critical actions (such as logins) may be protected by OTP verification.
4. Third-Party Sharing
Think Digital strictly prohibits the sale or unauthorized sharing of your data. We only share data with third parties under the following circumstances:
- Payment Gateways: Necessary invoice and payment details are shared securely with payment processors (e.g., Razorpay) to facilitate client transactions.
- Legal Requirements: If required by law or valid legal process, we may disclose relevant information to authorized authorities.
5. Changes to This Policy
We reserve the right to update this Privacy Policy as our system evolves. Users will be notified of any significant changes via the CRM notification system.